Resources Library

09 Oct 2025

Choosing a loyalty tech provider can feel overwhelming—endless features and hundreds of vendors, all promising everything from gamification to AI-driven personalization. Add in regional nuances, infrastructure needs, and compliance hurdles, and it quickly turns into one big loyalty headache. So, how do you cut through the noise and make the right choice?

08 Oct 2025

To find out, we invited Deborah Otiso, Operations Manager for CRM & Loyalty at Kenya Airways, to take a seat for our latest Loyalty Personality Quiz with Michał Ostasz. Deborah steps away from managing a program to reveal the personal preferences that shape her professional perspective.

26 Sep 2025

In this episode, Amanda Cromhout sits down with Dharmesh Bhana, Executive of Loyalty & Rewards at Nedbank, to explore the 20-year journey of the Greenbacks programme - from its origins, through its transformation into a bank-wide loyalty initiative.